FAQ’S About Pioneer Cleaning Company Services

Below is a list of the most frequently asked questions about our cleaning services. I hope they will be helpful.


We ask that you please take a moment to read our Policies/Terms/Conditions.

 1. Is a long-term contract required for service?

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.

  2. Are you insured?

Yes. Pioneer Cleaning is fully insured with 1,000,000 liability insurance to protect your home and business to give you peace of mind.

  3. What towns do you service?

We provide cleaning services for Charlotte, Huntersville, Pineville, Gastonia, and surrounding areas.

 4. What all is included in your cleaning service?

Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.

5. Do you furnish the cleaning supplies?

Yes. We furnish everything needed to clean your home or business free of charge.

 6. I just need my property pressure washed without a full cleaning. Is that possible?

Yes, of course. Just contact us and we will customize a pressure wash service for you. After that, we will schedule your pressure washing specialist to come to your house or business. We also have special discount rates for consecutive pressure washing clients.

 7. How do I receive a quote for my office?

In order for us to give you an accurate price for your office or commercial property. We will schedule a walk-thru of your office with you and collect as much information we can such as office size, flooring, rooms, bathrooms and services needed to clean your office. After the walk-thru we will sit down with you to go over service details and any recommendations you may have. Then within 24-48hrs we will provide you with a detailed quote for your cleaning.

 8. What should I expect on my first appointment?

We will arrive at your home or business equipped with all the cleaning supplies and equipment needed to thoroughly clean your  home or business. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

 9. Do I need to do anything before you arrive?

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. It’s best if you pick up or organize items such as toys, dishes and clothes.

 10. Will I have the same cleaning person each visit?

Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home or business. You will have a team of two cleaners (same team) for each cleaning.

 11. What will it cost to have my home cleaned?

The cost will depend on how large your home is and the amount of cleaning required. The average cost for maintenance house cleaning starts at $100.00. Average cost for initial cleanings start at $175.00. Average cost for one time thorough cleanings start at $200.00. Please note that larger homes will be at a higher rate. Cleaning service rates.

 12. Do I need to be home the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

 13. Can I skip or reschedule an appointment?

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.

14. How will you enter my home or business on my scheduled days of cleaning?

We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage or building entrance. 4. You can leave the door unlocked the day of cleaning.

 15. What if I am not satisfied with my cleaning?

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

 16. Do you offer cleaning gift certificates?

Yes. You can purchase a cleaning gift certificate for just about any occasion.

 17. How and when do I pay for my cleaning services?

We require payment at time of service. We accept most major credit cards, debit card payments and payment by cash. If you would like to pay for services using your credit card, please visit our payment center where you can pay for your cleaning services online.


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